About Flatground
Online Store
Customer Service
Contact Us


Methods of Payment  

FlatGround.Com is a fully secured site and employs the services of Thawte (www.thawte.com), the Internet's leading security expert, to verify that we are a legitimate and trustworthy business, and to offer 128bit Secure Socket Layer (SSL) encryption for all your orders!

To offer you these incredibly low prices, we currently only accept US credit cards. If this presents a problem for you, please contact us at paymentoptions@flatground.com and let us know how we can better serve you!

Pricing and Discounts

Flatground.Com has every day low prices! If you find a better price, please e-mail us at sales@flatground.com .

Please note that we service the US market exclusively. Prices found on our web site are only valid for online orders. Fax or Phone orders cannot be accepted at the prices listed on FlatGround.Com!


At FlatGround.Com , we consider the information you choose to share with us personal and confidential. We will not sell or share any of your information without your express consent.

It's as simple as that! If you have any additional concerns, please do not hesitate to contact us at privacy@flatground.com or read the full details in our privacy statement .

Shipping & Handling

We know that when you need flat ground stock, you need it yesterday. This is why we normally ship in-stock items ordered by 12pm CST Monday - Friday the same day you placed your order with FlatGround.Com!

Orders placed after 12pm CST will normally be shipped the next business day. Shipping and handling charges are based on ground shipments within the lower 48 Continental USA. Please e-mail us ( shipping@flatground.com ) for shipping and handling charges beyond the lower 48 Continental United States or any other questions or concerns. Standard ground shipments take up to 5 to 7 days via UPS ( www.ups.com ).

Please inspect the condition of your purchase at the time of delivery and report any damage immediately to the carrier driver for claims processing.

If you request expedited shipping, you will be charged extra for the shipping and handling cost. You will be informed of the amount via e-mail notification. The amount shown on your invoice is only valid for UPS ground shipments to the lower 48 Continental United States.

Sales Tax

One of the great advantages of ordering online is that if you're in a state that we do not have locations in, you do not have to pay sales tax on your purchase. However, state laws require companies to collect sales tax from residents when shipping merchandise to states where the company has established offices.

We do not automatically compute and add sales tax to your order for your convenience! However, if we do not have a copy of your tax exemption form or if you are a first time buyer at FlatGround.Com, you must fax us a copy of your sales tax exemption letter/form within 5 business days of your purchase to (630) 883-3140, (Attn: FlatGround.Com). Please include a copy of your order invoice or your FlatGround.Com customer number.

If you are not tax exempt or do not send us proper documentation of your tax exempt status in a timely manner, we will place a charge on the supplied credit card in the amount of the applicable sales tax.

Currently, sales taxes must be charged for non-exempt customers in the states of Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, and Washington. Note this is subject to change and the online order will reflect it if taxes are due based on the latest tax law changes.


FlatGround.Com only stocks and sells high quality products! However, should the need arise to return a product you ordered, you must first get a "Return Material Authorization" Number (RMA).

Please e-mail us at rma@flatground.com . You will receive an RMA with shipping instructions by return e-mail or fax. RMA numbers are valid for 14 days from date of issue.

Non-defective products are subject to a 20% restocking fee. Return shipment cost is the responsibility of the customer.

Special Orders / Out-of-Stock Orders / Buyouts

The same day shipment guarantee does not apply to out-of-stock items, special buy-outs, or special orders. Out of stock items usually ship within 2-3 business days.


We understand that shopping online can feel risky and uncertain. Where does your information go? How can you be sure that someone out there with a computer can't intercept your credit card numbers? Because your credit card security is our highest priority, FlatGround.Com has taken extreme steps to ensure that your payment information is processed confidentially and accurately.

Our site employs the latest version of Secure Socket Layer Technology (SSL). Your browser should display a "lock" or a "key" icon in the lower left- or right-hand corner of your screen when a secure connection is made. Alternatively, you can check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established. The more commonly used version, "http," indicates a connection that is not secure.

So, there's no risk! In fact, shopping online at FlatGround.Com is statistically safer than using your credit card at a restaurant or department store. Give it a try and see for yourself. We're sure you'll change your mind about the security of Internet shopping, and find yourself appreciating the fun and convenience of shopping at home.

We're sure you'll change your mind about the security of Internet shopping, and find yourself appreciating the ease and covenience of purchasing all your PFG needs at Flatground.Com

Conditions of Sale

Before purchasing, please read our full Conditions of Sale here .


About Us | Online Store | Customer Service | My Account
Tech Support | Links | Contact Us

Copyright © Flatground.Com TM . All rights reserved.
Terms of Use | Conditions of Sale | Privacy Policy

E-mail webmaster@flatground.com with any questions or concerns regarding this site.